Support Specialist

Seattle, WA

Support Specialist (in Seattle, WA office with hybrid work schedule)

bttn is bringing automation and transparency to the antiquated medical supply marketplace.

bttn is the future of medical supply. We’re revolutionizing the way people access critical medical supplies. The current system is old, antiquated, and outdated. We give providers of all sizes options on how and when they receive their supplies and reduce the cost of healthcare for all.

Summary of Support Specialist Role:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

  • Support customers by providing appropriate solutions and or responses within a timely manner; escalate unresolved issues to the Support Manager

  • Diligently document and update customer interactions using CRM or alternative software platforms. Including but not limited to processing customer accounts, orders, and filing necessary documentation.

  • Build and maintain strong relationships with customers & internal teams

  • Identify new opportunities for customers to benefit from bttn

  • Assist with customer order processing as needed

Job Requirements for Support Specialist:

In order to be successful at bttn, you must have the following types of skill sets:

  • Minimum of 2 years of customer support, ideal candidate from medical/hospital supply experience 

  • Strong phone communication skills, excellent at active listening

  • Ability to multitask, prioritize, and manage time effectively with minimal supervision in a virtual environment

  • Strong cross-team collaboration skills with the ability to effectively communicate through all mediums (verbal, listening, written)

  • Experience with Salesforce and other CRM tools a plus

  • Startup experience a plus but not required

Compensation

$64,000 - $74,000 annually 

Benefits

  • Beautiful office and fun team environment

  • Hybrid work schedule, 4 days/wk in office located in Seattle, WA

  • 401k

  • Excellent health, dental, and vision coverage

  • Company paid employee life insurance

  • Unlimited PTO

  • Company equity

bttn values: 

 1. Good people: We hire for good people first, talent and technical expertise second. To build an inclusive and inviting culture, it starts with being a good person.

 2.  Fail fast, fail often: We won’t be able to win big unless we take big bets. Failing is allowed, failing is expected. To win big, we must also be willing to fail.

3. Grind & win: We put in the extra effort, the extra hour, and pride ourselves on our ability to outwork the rest. We also are competitors, and we like to win as a company.

4. Leave the ego behind, be a multiplier: In order to make really good decisions, we need to leave our egos at the door and receive and give feedback freely. To expand our company, we need to multiply efforts, not be protective of our ego’s. Be a multiplier, not a detractor.

5. Customer obsessed: We go above and beyond for our customers where others will not, and we always do right by the person, no matter what cost.